Credit Return Policy

At JoburiPrivate, we understand that not every lead turns out as expected.
While we maintain strict quality controls to ensure only genuine client requests reach our professionals, we also recognize that mistakes can occasionally happen.

Our Credit Return Policy outlines when returns may be issued, how to request one, and in what cases your request might not qualify.

✅ Eligible Reasons for Credit Returns

You may be eligible for a credit return if:

• The lead information was invalid or incomplete (e.g., incorrect contact details).

• The client wasn’t genuinely seeking your service.

• The request was a duplicate lead you already purchased recently.

• The job was posted in error or outside your service area, despite correct preferences.

📨 How to Request a Credit Return

1️⃣ Log in to your JoburiPrivate Dashboard.
2️⃣ Go to My Leads → Request Credit Return.
3️⃣ Provide a brief explanation and any supporting details.

You can submit a request within 14 days of purchasing the lead.
Our Credit Returns Team carefully reviews each submission to ensure fairness and consistency.

We aim to respond to all credit return requests within 48 hours.

⚠️ When Returns May Not Be Approved

Your request may not qualify for a return if:

• The client responded or showed interest but later chose another professional.

• The job details matched your preferences and filters at the time of purchase.

• The request falls outside the eligible 14-day window.

All credit returns are evaluated individually and are issued at JoburiPrivate’s discretion.

💬 Our Promise

We’re committed to protecting your investment in every way possible — ensuring that you only pay for real opportunities and maintaining a fair, transparent system for all professionals.